Advances in library administration and organization : Vol. 18

Virtual libraries : real stress : change at the reference desk / Connie van Fleet, Danny P. Wallace -- A recommended methodology for determining the disparity between women's salary levels and those of men in the librarian professorate in an academic library setting / Elizabeth A. Titus -- The effects of automation on hiring practices and staff allocation in academic libraries in Tennessee / Murle E. Kenerson -- Quality assurance in library support of distance learning : international perspectives for library administrators / Alexander L. Slade -- Total quality management : implementation in three community college libraries and/or learning resources centers / Theresa S. Byrd -- Papers from the Dougherty Symposium at the University of Michigan, November 1999 / William A. Gosling -- Changes in scholarship and the academy and, perforce, academic libraries / Paul N. Courant -- North American librarianship : a competitive advantage / Robert Wedgeworth -- Some reflections on universities, libraries and leadership / Billy E. Frye -- The research library director : from keeper to agent-provocateur / Paul H. Mosher -- Introduction / Edward D. Garten