Geographic information systems : background, frameworks, and uses in libraries / Lixin Yu -- A psychological approach to creating stronger public libraries / Brian A. Reynolds -- Schooling and skilling health librarians for an evidence-based culture / Judith Palmer -- Increasing diversity : programs and internships in ARL libraries / William Gentz -- What is women's information? : the history and future of a longstanding tradition in librarianship / Marlise Mensink -- Lifelong learning and the University for Industry : The challenge for libraries in the United Kingdom / Andrew McDonald -- The role of libraries in providing curricular support and curricular integration for distance learning courses / Deborah S. Grealy -- Deconstructing the indexing process / Jens-Erik Mai -- The United Kingdom Library and Information Commission / Judith Elkin -- Media on demand : approaches to web-based media services in libraries / Gloria Rohmann -- The changing role of the information professional in support of learning and research / Richard Biddiscombe -- Image and status : academic librarians and the new professionalism / Michael Gordon Jackson