Research methods in service innovation

Contents: 1. Service innovation research methods / Flemming Sørensen and Francesco Lapenta -- 2. Quantitative measurement instruments: a case of developing a method for measuring innovation in service firms / Jon Sundbo -- 3. The critical incident technique and everyday innovation / Lars Fuglsang -- 4. Laddering method in service innovation research / Niels Nolsøe Grünbaum -- 5. Narratives as driver for co-creating new stories of service / Anne Vorre Hansen -- 6. Mapping innovation processes: visual techniques for opening and presenting the black box of service innovation processes / Anne Rørbæk Olesen -- 7. Interpretivist analyses of social networks of service innovation / Jørn Kjølseth Møller and Flemming Sørensen -- 8. The role of social media data for research on user driven innovation / Ada Scupola -- 9. Using technology oriented scenario analysis for innovation research. the case of service innovation in financial services / Francesco Lapenta -- 10. Using future workshops for idea generation in engaged service innovation research / Ada Scupola -- 11. Service innovation field experiments: developing and testing new innovation processes / Flemming Sørensen -- 12. Service innovation in complex research projects: learnings from working within a triple helix framework / Claire Esther Staddon Forder -- Index.