101 ways to improve customer service : training, tools, tips, and techniques
Lorraine L. Ukens
| Alternative title: | Hundredandone ways to improve customer service |
|---|---|
| Year of publication: |
2007
|
| Authors: | Ukens, Lorraine L. |
| Publisher: |
San Francisco, Calif. : Wiley |
| Subject: | Marketing | Kundenorientierung | Ratgeber |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXIV, 366 S. 1 CD-ROM ; 12 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-7879-8200-3 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004880826