12 Steps to Better Benchmarking
|Year of publication:||
|Authors:||Hacker, Marla E. ; Kleiner, Brian M.|
Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 42.2000, 2, p. 20-25
Designing and Installing Effective Performance Measurement Systems - An effective performance measurement system enables managers to determine if the organization's activities support the achievement of objectives and whether those objectives move the organization closer to a stated goal.
Hacker, Marla E., (1998)
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