Extent:
Online-Ressource (xx, 220 p)
23 cm
Type of publication: Book / Working Paper
Language: English
Notes:
Includes bibliographical references (p. 212-214) and index
Preliminaries; contents; preface; acknowledgments; 1 QUESTIONS LEADERS NEED TO ASK THEMSELVES; 2 QUESTIONS LEADERS NEED TO ASK CUSTOMERS; 3 QUESTIONS LEADERS NEED TO ASK EMPLOYEES ABOUT THE BUSINESS; 4 DEEPER QUESTIONS LEADERS NEED TO ASK EMPLOYEES; 5 QUESTIONS TO ASK IN SPECIAL SITUATIONS; 6 QUESTIONS LEADERS NEED TO ANSWER; 7 ANSWERS FOR SPECIAL SITUATIONS; 8 DELIVERING TOUGH ANSWERS; CONCLUSION: SOME FINAL QUESTIONS; APPENDIX: GOOD QUESTIONS FROM OTHER LEADERS; SUGGESTED READING LIST; INDEX
Electronic reproduction; Available via World Wide Web
ISBN: 0-8144-7162-5 ; 978-0-8144-2676-0 ; 978-0-8144-7162-3
Source:
ECONIS - Online Catalogue of the ZBW
Persistent link: https://www.econbiz.de/10012672646