A Business Process and Data Quality Management Perspective on ERP System Development in the Financial Service Sector

The successful implementation of enterprise resource planning (ERP) systems enables organizations to enhance their efficiency and maintain competitive capability through cross-functional integration across operational activities. Nevertheless, implementation of ERP systems is a risky endeavor since ERP implementation projects are more complex compared to typical software development projects. Organizations implementing ERP systems are prone to substantial financial risks.Business process management (BPM) contributes to successful ERP system implementation. When examining ERP systems and BPM, data and information quality management (DIQM) should be considered as well. The reason is that ERP systems provide a platform for integrating processes and data.The contribution of our study is threefold as we consider the current maturity and future issues of ERP systems, BPM and DIQM in the examined organizations. We provide implications for practice and research