A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Vivek Agrawal, Nitin Seth, Jitendra Kumar Dixit
| Year of publication: |
2022
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|---|---|
| Authors: | Agrawal, Vivek ; Seth, Nitin ; Dixit, Jitendra Kumar |
| Published in: |
Electronic commerce research. - Dordrecht : Springer Science Business Media B.V., ISSN 1572-9362, ZDB-ID 2038488-9. - Vol. 22.2022, 3, p. 715-747
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| Subject: | AHP | Banks | DEMATEL | e-Service quality | TOPSIS | Dienstleistungsqualität | Service quality | Indien | India | Electronic Commerce | E-commerce | AHP-Verfahren | AHP approach | Erfolgsfaktor | Success factor | Bank | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10660-020-09430-3 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013431204