A combined approach integrating gap analysis, QFD and AHP for improving logistics service quality
Anjali Awasthi, Reza Sayyadi, Ali Khabbazian
| Year of publication: |
2018
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|---|---|
| Authors: | Awasthi, Anjali ; Sayyadi, Reza ; Khabbazian, Ali |
| Published in: |
International journal of logistics systems and management. - Olney : Inderscience, ISSN 1742-7967, ZDB-ID 2178795-5. - Vol. 29.2018, 2, p. 190-214
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| Subject: | logistics service quality | LSQ | gap analysis | quality function deployment | QFD | AHP | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Logistikunternehmen | Logistics provider | Logistik | Logistics | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011856159