A Comparative Analysis of Employee Satisfaction in Indian Commercial Banks

Employees are the service providers in the banks. The performance of a bank depends not on the various services/products it launches, but on the employees who provide those services to the customers. The employees' efficiency depends on their satisfaction level. More satisfied employees lead to better service quality and try to establish long-term relationships between bank and customers. Keeping in view the importance of employee satisfaction for an intellectually-intensive industry like banks, the current study is an attempt to find out the various factors that lead to the satisfaction of employees in the banking sector. Primary data was used in the study and the sample size of the study was 3,000 employees of private, public and foreign banks from different regions of India