A comparative analysis of the ports of Incheon and Shanghai: The cognitive service quality of ports, customer satisfaction, and post-behaviour
| Year of publication: |
2010
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| Authors: | Cho, Chul-Ho ; Kim, Byung-Il ; Hyun, Jae-Hoon |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 21.2010, 9, p. 919-931
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