A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Reza Dabestani, Arash Shahin, Hadi Shirouyehzad and Mohammad Saljoughian
| Year of publication: |
March-April 2017
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| Authors: | Dabestani, Reza ; Shahin, Arash ; Shirouyehzad, Hadi ; Saljoughian, Mohammad |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 3/4, p. 331-350
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| Subject: | service quality dimensions | data envelopment analysis | TOPSIS | Shannon entropy | hotel | prioritisation | customer satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Data-Envelopment-Analyse | Data envelopment analysis | Hotellerie | Hotel industry | Entropie | Entropy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1082420 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011723613