A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Chun Liu, Kam Hung
| Year of publication: |
2020
|
|---|---|
| Authors: | Liu, Chun ; Hung, Kam |
| Published in: |
Information technology & tourism. - New York, NY [u.a.] : Cognizant Communication, ISSN 1943-4294, ZDB-ID 2099258-0. - Vol. 22.2020, 1, p. 33-52
|
| Subject: | Self-service technology | Service employee | Hotel | Comparison | Prospect theory | Selbstbedienung | Self-service | China | Hotellerie | Hotel industry | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Vergleich | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s40558-020-00167-1 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012226359