A comparison of Magal's service quality instrument with SERVPERF
| Year of publication: |
2007
|
|---|---|
| Authors: | Landrum, Hollis ; Prybutok, Victor R. ; Zhang, Xiaoni |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 4321340. - Vol. 44.2007, 1, p. 104
|