A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Crispen Chipunza
| Year of publication: |
2008
|
|---|---|
| Authors: | Chipunza, Crispen |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 1/2, p. 139-149
|
| Subject: | Kundenanalyse | Customer analysis | Beziehungsmarketing | Relationship marketing | Privatkundengeschäft | Personal banking | Südafrika | South Africa |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003733047