A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
| Year of publication: |
2008
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|---|---|
| Authors: | Chipunza, Crispen |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 2, p. 139-150
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