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Review of Mail and Telephone Surveys
Armstrong, J. Scott, (2011)
Marketing research with telephone surveys : is it time to change?
Vicente, Paula, (2010)
Using mobile phones for survey research : a comparison with fixed phones
Vicente, Paula, (2009)
A comparison of reliability between telephone and web-based surveys
Braunsberger, Karin, (2007)
Developing inventories for satisfaction and Likert scales in a service environment
Braunsberger, Karin, (2009)