A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Nikunj Kumar Jain (Department of Quantitative Techniques and Operations Management, FORE School of Management, New Delhi, India), Hasmukh Gajjar and Bhavin J. Shah (Department of Operations Management and Quantitative Techniques, Indian Institute of Management Indore, Indore, Madhya Pradesh, India), Ashish Sadh (Department of Marketing, Indian Institute of Management Indore, Indore, Madhya Pradesh, India)
| Year of publication: |
July-September 2015
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| Authors: | Jain, Nikunj Kumar ; Gajjar, Hasmukh ; Shah, Bhavin J. ; Sadh, Ashish |
| Published in: |
Journal of internet commerce. - Binghamton, NY: Haworth Press, ISSN 1533-2861, ZDB-ID 2136900-8. - Vol. 14.2015, 3, p. 363-383
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| Subject: | e-fulfillment | e-tailing | ease of return | order fulfillment | physical distribution service quality | shopping satisfaction | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Vertrieb | Physical distribution | Messung | Measurement | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332861.2015.1080056 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011432437