A conceptual integration of performance analysis, knowledge management, and technology: from concept to prototype

Purpose – The current paper seeks to describe a conceptual integration of the fields of performance analysis, knowledge management (KM), and technology to create a net‐centric knowledge management system (KMS). Design/methodology/approach – The design methodology incorporates an interdisciplinary approach and the involvement of various government agencies that provides a basis for creating a process‐centered KMS. Findings – Three prototypes that integrate the aforementioned fields have been created and demonstrate the viability and value of this type of KMS. Originality/value – The authors know of no other system that is as integrative, interdisciplinary, comprehensive, and effective at taking a process‐centered view of KM. This paper provides an example of how such a system can be built and implemented to meet KM needs in a complex environment with knowledge accessibility challenges.