A conceptual model of service quality and its implications for future research
A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry
| Year of publication: |
2003
|
|---|---|
| Authors: | Parasuraman, A. ; Zeithaml, Valarie A. ; Berry, Leonard L. |
| Published in: |
Operations management ; Vol. 2. - London [u.a.] : Routledge, ISBN 0-415-24926-0. - 2003, p. 271-288
|
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001797913