A conceptual model to measure customer's satisfaction in electric power distribution services
Maria Eduarda Letti Souza, Edson Pinheiro de Lima, Fernanda Tavares Treinta, Ana Gloria Abrao and Sergio E. Gouvea da Costa
| Year of publication: |
2021
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|---|---|
| Authors: | Souza, Maria Eduarda Letti ; Lima, Edson Pinheiro de ; Treinta, Fernanda Tavares ; Abrao, Ana Gloria ; Costa, Sergio E. Gouvea da |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 2, p. 199-219
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| Subject: | conceptual model | customer's satisfaction | electricity distribution service | performance indicators | Elektrizitätswirtschaft | Electric power industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Messung | Measurement | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1546118 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012423581