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A conceptual understanding of the impact of marketspace on the four P's of marketing
Bandyopadhyay, Nirmalya, (2010)
Classification of service quality attributes using Kano's model : a study in the context of the Indian banking sector
Bandyopadhyay, Nirmalya, (2015)
Prioritising retail service quality determinants : a study in the context of India
Bandyopadhyay, Nirmalya, (2018)