A consumer-based taxonomy of digital customer engagement practices
Year of publication: |
November 2018
|
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Authors: | Eigenraam, Anniek W. ; Eelen, Jiska ; Lin, Arjen van ; Verlegh, Peeter |
Published in: |
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation. - Thousand Oaks, CA : SAGE Publishing, ISSN 1094-9968, ZDB-ID 1424950-9. - Vol. 44.2018, p. 102-121
|
Subject: | Digital customer engagement | Customer engagement practices | Taxonomy | Social media | Digital marketing | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Online-Marketing | Internet marketing | Kundenintegration | Customer integration | Digitalisierung | Digitization | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing |
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