A Consumer Complaint Framework with Resulting Strategies: An Application to Higher Education
| Year of publication: |
1994
|
|---|---|
| Authors: | Dolinsky, Arthur L. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 8.1994, 3, p. 27-39
|