A contingency approach to performance measurement in service operations
| Year of publication: |
2012
|
|---|---|
| Authors: | Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti ; Palvalin, Miikka ; Sillanpää, Virpi ; Pekkola, Sanna ; Ukko, Juhani |
| Published in: |
Measuring business excellence : the journal of organizational performance management. - Bingley : Emerald Group Publ, ISSN 1368-3047, ZDB-ID 20381335. - Vol. 16.2012, 1 (16.3.), p. 43-53
|