A control chart pattern recognition methodology for controlling information technology-enabled service (ITeS) process customer complaints
Boby John
| Year of publication: |
2022
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|---|---|
| Authors: | John, Boby |
| Published in: |
The international journal of productivity and performance management. - Bradford : Emerald, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 71.2022, 8, p. 3826-3848
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| Subject: | Deep learning | Business process outsourcing | Control chart pattern recognition | Customer complaints | Multilayer perceptron model | Beschwerdemanagement | Complaint management | Prozessmanagement | Business process management | Outsourcing | Statistische Qualitätskontrolle | Statistical quality control | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPPM-08-2020-0463 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014307122