A cross-cultural investigation of relationship marketing effectiveness in retail services: a contingency approach
Year of publication: |
2005
|
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Authors: | Odekerken-Schröder, Gaby ; De Wulf, Kristof ; Reynolds, Kristy E. |
Published in: |
Research on international service marketing : a state of the art. - Amsterdam : Elsevier Jai, ISBN 0-7623-1185-1. - 2005, p. 33-73
|
Subject: | Beziehungsmarketing | Relationship marketing | Kontingenztheorie | Contingency theory | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity |
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