A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Haithem Zourrig; Kamel Hedhli and Jean Charles Chebat
| Year of publication: |
2014
|
|---|---|
| Authors: | Zourrig, Haithem ; El Hedhli, Kamel ; Chebat, Jean-Charles |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 6.2014, 4, p. 238-257
|
| Subject: | Culture | Severity | Service failure | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Kulturelle Identität | Cultural identity |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010469104