A customer-centric five actor model for sustainability and service innovation
Allard C.R. van Riel, Tor W. Andreassen, Line Lervik-Olsen, Lu Zhang, Sunil Mithas, Kristina Heinonen
| Year of publication: |
2021
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|---|---|
| Authors: | Riel, Allard C. R. van ; Andreassen, Tor W. ; Lervik-Olsen, Line ; Zhang, Lu ; Mithas, Sunil ; Heinonen, Kristina |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 136.2021, p. 389-401
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| Subject: | Actor model | Hospitality | Responsible consumption | Service ecosystem | Stakeholder approach | Sustainability | Stakeholder | Nachhaltige Entwicklung | Sustainable development | Corporate Social Responsibility | Corporate social responsibility | Nachhaltigkeit | Krankenhaus | Hospital | Dienstleistungsinnovation | Service innovation | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.07.035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012663328