A customer-oriented service-enhancement system for the public sector
| Year of publication: |
2004
|
|---|---|
| Authors: | Chen, Chi-Kuang ; Yu, Chang-Hsi ; Yang, Shiow-Jiuan ; Chang, Hsiu-Chen |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 14.2004, 5, p. 414-425
|