A Customer-Value Framework for Analyzing Airline Services
| Year of publication: |
2011
|
|---|---|
| Authors: | Boetsch, Tina ; Bieger, Thomas ; Wittmer, Andreas |
| Published in: |
Transportation journal. - Arlington, Va. : American Society of Transportation and Logistics, ISSN 0041-1612, ZDB-ID 8606018. - Vol. 50.2011, 3, p. 251-271
|