A customer value perspective to service experiences in restaurants
Mika Yrjölä, Timo Rintamäki, Hannu Saarijärvi, Johanna Joensuu, Gauri Kulkarni
| Year of publication: |
2019
|
|---|---|
| Authors: | Yrjölä, Mika ; Rintamäki, Timo ; Saarijärvi, Hannu ; Joensuu, Johanna ; Kulkarni, Gauri |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 51.2019, p. 91-101
|
| Subject: | Restaurant experience | Quality | Customer value | Kundenwert | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.05.030 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012115044