A decision model for self-assessment of business process based on the EFQM excellence model
| Year of publication: |
2003
|
|---|---|
| Authors: | Li, M. ; Yang, J.B. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 20.2003, 2-3, p. 164-188
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