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Strategic issues in customer relationship management (CRM) implementation
Bull, Christopher, (2003)
The outsourcing productivity paradox: total outsourcing, organisational innovation, and long run productivity growth
Windrum, Paul, (2009)
Freeplay's Dual Business Models Bring Good Design to Those Who Need It (Innovations Case Discussion: Freeplay Energy and Freeplay Foundation)
Bull, Christopher, (2008)