A distribution-free phase-II CUSUM procedure for monitoring service quality
Year of publication: |
October 2017
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Authors: | Mukherjee, Amitava ; Marozzi, Marco |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 11, p. 1227-1263
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Subject: | quality control | statistical process control | nonparametric statistics | call centre response times | run-length | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Qualitätsmanagement | Quality management | Statistische Methode | Statistical method | Statistische Qualitätskontrolle | Statistical quality control | Nichtparametrisches Verfahren | Nonparametric statistics | Statistische Methodenlehre | Statistical theory |
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