A dual quality function deployment approach for benchmarking service quality
Hyojin Park, Youngjung Geum and Yongtae Park
| Year of publication: |
2015
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|---|---|
| Authors: | Park, Hyojin ; Geum, Youngjung ; Park, Yongtae |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 5/6, p. 569-582
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| Subject: | benchmarking | service quality | quality function deployment | dual QFD | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Benchmarking | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011305704