A FACTOR ANALYTIC APPROACH TO USERS PERFORMANCE EVALUATION OF ONDO STATE LAND REGISTRY

Land registry worldwide provides best service for guaranteeing ownership of land and facilitates property transactions. The development and sustenance of effective land registry is vital for creation of free movement of interests in land. The land registry provides ready access to up-to-date land information and ensures confident dealings in property and security of title. One of the goals of land registry in developing economy and in Nigeria in particular, is to render services to users in satisfactory ways. This study therefore aimed at examining the users’ performance evaluation of Akure Land Registry. One hundred and fifty (150) users of the Akure Land Registry, in Ondo state, Nigeria, comprises of professionals in the built environment were randomly selected and a structured questionnaire was administered on them. Data collected were rated on a five-point Likert scale and analyzed using factor analysis by principal component. The result of the factor analysis reduced the variables necessary for optimum performance of Akure Land Registry which may influence users’ patronage of service into four factors: namely environmental factor and impact of bureaucracy; staff strength and competence; Users’ friendliness of service provided; and organizational structure suitability. The four factors produced a cumulative loading of 73.84%. Therefore, the registry should pay attention to these factors to enhance the success in their service delivery to the users.