A fair staff allocation rule for the capacity pooling of multiple call centers
| Year of publication: |
2013
|
|---|---|
| Authors: | Guo, Pengfei ; Leng, Mingming ; Wang, Yulan |
| Published in: |
Operations research letters. - Amsterdam [u.a.] : Elsevier, ISSN 0167-6377, ZDB-ID 7207359. - Vol. 41.2013, 5, p. 490-493
|