A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
Year of publication: |
2023
|
---|---|
Authors: | Manitz, Michael ; Piehl, Marc-Philip |
Published in: |
Central European Journal of Operations Research. - Berlin, Heidelberg : Springer, ISSN 1613-9178. - Vol. 32.2023, 3, p. 763-791
|
Publisher: |
Berlin, Heidelberg : Springer |
Subject: | Call center | Queueing | Impatient customer | Staffing |
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