A framework for a customer approach to performance measurement in a service context
Year of publication: |
2015
|
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Authors: | Ukko, Juhani ; Pekkola, Sanna |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 22.2015, 2, p. 210-220
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Subject: | service | service operations | customer | performance meansurement | performance management | measurement | performance | framework | Performance-Messung | Performance measurement | Performance-Management | Performance management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Service management | Kundenservice | Customer service |
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