A framework for evaluating the customer wait experience
Year of publication: |
2010
|
---|---|
Authors: | McGuire, Kelly A. ; Kimes, Sheryl E. ; Lynn, Michael ; Pullman, Madeline E. ; Lloyd, Russell C. |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 21.2010, 3, p. 269-290
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Waiting lists | Customer satisfaction | Consumer behaviour | Psychology |
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