A framework for service quality improvement in multi-stage processes
Sheila Roy and Indrajit Mukherjee
| Year of publication: |
2015
|
|---|---|
| Authors: | Roy, Sheila ; Mukherjee, Indrajit |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 21.2015, 2, p. 150-174
|
| Subject: | service quality | service operations | service quality improvement | multi-stage operations | ordinal logistic regression | service quality framework | importance-performance analysis | IPA | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011380057