A framework of satisfaction for continually delivered business services
Elten Briggs (Department of Marketing, University of Texas at Arlington, Arlington, Texas, USA), Timothy D. Landry (Management & Marketing Department, University of Alabama-Huntsville, Huntsville, Alabama, USA) and Patricia J. Daugherty (Department of Supply Chain Management, Michigan State University, East Lansing, Michigan, USA)
| Year of publication: |
2016
|
|---|---|
| Authors: | Briggs, Elten ; Landry, Timothy D. ; Daugherty, Patricia J. |
| Published in: |
The journal of business & industrial marketing. - Bingley : Emerald Publishing Limited, ISSN 0885-8624, ZDB-ID 649550-3. - Vol. 31.2016, 1, p. 112-122
|
| Subject: | Social exchange theory | Disconfirmation | Economic satisfaction | Satisfaction formation | Service satisfaction | Social satisfaction | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Zufriedenheit | Satisfaction | Austauschtheorie | Unternehmensdienstleistung | Business services | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JBIM-06-2014-0125 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011539353