A fuzzy logic model for competitive assessment of airline service quality
Margaret F. Shipley and Steven P. Coy
| Year of publication: |
2009
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|---|---|
| Authors: | Shipley, Margaret F. ; Coy, Steven P. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 4.2009, 1, p. 84-102
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| Subject: | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003819068