A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Mohammad Ali Beheshtinia and Mohsen Farzaneh Azad
| Year of publication: |
2019
|
|---|---|
| Authors: | Beheshtinia, Mohammad Ali ; Azad, Mohsen Farzaneh |
| Subject: | fuzzy set theory | House of Quality | Kano model | QFD | SERVQUAL | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1340830 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199789