A gap analysis model for improving airport service quality
Wen-Hsien Tsai , Wei Hsu and Wen-Chin Chou
| Year of publication: |
2011
|
|---|---|
| Authors: | Tsai, Wen-hsien ; Hsu, Wei ; Chou, Wen-chin |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 10, p. 1025-1040
|
| Subject: | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Flughafen | Airport | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009504068