A grounded theory study of factors and conditions associated with customer trust recovery in a retailer
Branko Božič, Sabina Siebert, Graeme Martin
| Year of publication: |
2020
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|---|---|
| Authors: | Bozic, Branko ; Siebert, Sabina ; Martin, Graeme |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 109.2020, p. 440-448
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| Subject: | Customer trust | Grounded theory | Trust | Trust recovery | Trust repair | Vertrauen | Confidence | Grounded Theory | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2019.12.032 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012238103