A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality
Wenhua Li, Suihuai Yu, Huining Pei, Chuan Zhao, Baozhen Tian
| Year of publication: |
May 2017
|
|---|---|
| Authors: | Li, Wenhua ; Yu, Suihuai ; Pei, Huining ; Zhao, Chuan ; Tian, Baozhen |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 60.2017, p. 49-64
|
| Subject: | In-flight service | Service quality | SERVQUAL | Fuzzy AHP | 2-Tuple fuzzy linguistic method | Dienstleistungsqualität | Fuzzy-Set-Theorie | Fuzzy sets | AHP-Verfahren | AHP approach | Linguistik | Linguistics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2017.01.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011695500