A Kano-CKM model for customer knowledge discovery
| Year of publication: |
2006
|
|---|---|
| Authors: | Chen, Yung-Hsin ; Su, Chao-Ton |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 17.2006, 5, p. 589-608
|