A Kansei engineering-based decision-making method for offline medical service quality evaluation with multidimensional attributes
Yujia Liu, Xinru Ren, Feixia Ji, Changyong Liang, Jian Wu
| Year of publication: |
2024
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| Authors: | Liu, Yujia ; Ren, Xinrui ; Ji, Feixia ; Liang, Changyong ; Wu, Jian |
| Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier Science, ISSN 0038-0121, ZDB-ID 1491145-0. - Vol. 96.2024, Art.-No. 102100, p. 1-13
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| Subject: | Kano model | Kansei engineering | Multiattribute decision-making | Offline medical service quality evaluation | Dienstleistungsqualität | Service quality | Entscheidung | Decision | Qualitätsmanagement | Quality management | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.seps.2024.102100 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015166610